Return and Refund Policy for LaValleVerte.com
Last Updated: April 06, 2025
At LaValleVerte.com, we strive to provide high-quality digital courses and downloadable content that meet your expectations. Due to the nature of digital products, we have a specific policy regarding returns and refunds. Please read this policy carefully before making a purchase. By purchasing from our Site, you agree to the terms outlined below.
1. Digital Products: No Refunds
Our offerings, including digital courses and downloadable content (e.g., PDFs, videos, audio files, or other materials), are considered non-returnable and non-refundable once purchased. This is because:
- Digital products are delivered instantly upon purchase, and we cannot retract access or ensure the content hasn’t been used or copied.
- The value of our products lies in the knowledge and resources provided, which are accessible immediately.
Once your payment is processed and you gain access to the digital content, all sales are final, except as outlined in Section 2 below or required by applicable law.
2. Risk-Free Satisfaction Guarantee
We want you to feel confident in your decision to purchase from LaValleVerte.com. To provide a risk-free experience, we offer the following option(s):
- 3-Day Preview Period: For our digital courses, you may access a limited portion of the content (e.g., the first module or a sample lesson) before committing to a full purchase. This allows you to evaluate the course and ensure it meets your needs. If you choose to proceed with the full purchase after the preview, the no-refund policy applies.
This guarantee is our way of ensuring you can try our services with peace of mind, while respecting the non-returnable nature of digital goods.
3. Exceptions
Refunds may be issued in the following limited circumstances:
- Non-Delivery: If you do not receive access to the purchased digital content due to a technical error on our end (and we are unable to resolve the issue within a reasonable time).
- Incorrect Product: If you are accidentally provided access to the wrong course or file, and we cannot correct the error promptly.
- Legal Requirements: Where required by applicable consumer protection laws in your jurisdiction (e.g., a mandatory cooling-off period, if applicable).
To request a refund under these exceptions, please contact us within 24 hours of purchase at LadyA220@outlook.com with your order details and a description of the issue.
4. How to Request Support or Report an Issue
If you encounter any problems with your purchase or have questions about this policy, please reach out to us:
- Email: LadyA220@outlook.com
- Response Time: We aim to respond within 48 hours during regular business days.
5. Cancellations Before Delivery
If you mistakenly purchase a product and notify us before accessing or downloading the content (e.g., within 24 hours of purchase), we may, at our discretion, cancel the order and issue a refund. Once access is granted or the download occurs, this option no longer applies.
6. Changes to This Policy
We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy before making a purchase.
7. Contact Us
For any questions or concerns about our Return and Refund Policy, please contact us at:
- Email: LadyA220@outlook.com
Thank you for choosing LaValleVerte.com. We’re committed to delivering value and supporting your experience with our digital offerings!